DOMAIN REGISTRATION DETAILS

1. The domain or sub-domain name(s) you have registered;
2. Your organization's name, type, and postal address;
3. The name(s), position(s), postal address(es), email address(es), voice telephone number(s), and, where available, fax number(s) of the technical and administrative contacts for your domain or sub-domain name(s);
4. The full hostnames and Internet Protocol (IP) addresses of at least two (2) name server hosts (one primary and at least one secondary) for your domain or sub-domain name. If a host has more than one (1) IP address, use a comma-separated list;
5. The corresponding names of those name servers;
6. The original creation date of the registration; and
7. The expiration date of the registration.

We may be required to make this information available in bulk form to third parties.

You agree to abide by our current Dispute Resolution Policy, which is incorporated herein and made a part of this Agreement. You can review the Uniform Domain Name Dispute Resolution Policy online. Samra Host reserves the right to modify its Dispute Resolution Policy, with any changes posted at least thirty (30) days before they become effective. By maintaining your domain name registrations with Samra Host after the updated policy becomes effective, you agree to the amended Dispute Resolution policy. You also agree to submit to proceedings under ICANN's Uniform Rapid Suspension System, if applicable. In the event of a dispute arising from domain names registered through Samra Host, you agree to indemnify, defend, and hold Samra Host harmless as provided for in this Agreement. If Samra Host receives notice of a complaint filed with a governmental, administrative, or judicial body regarding a domain name registered by you, Samra Host may take necessary action until the dispute is resolved, and you agree to hold Samra Host harmless for such actions. You also agree to submit to the jurisdiction of certain courts specified in this Agreement.

If you transfer any domain name, you agree to provide the required information and abide by the procedures and conditions set forth in our Domain Name Transfer Agreement. If you purchase a domain name on behalf of a third party, you must inform them that they are registering their domain name through Samra Host, an affiliate of an ICANN-accredited registrar. You agree not to misrepresent your association with ICANN or use the ICANN trademark logo in promotional materials. You also agree to obtain your customers' acceptance of this Agreement and retain evidence of their acceptance. Any additional terms imposed on your customers must not conflict with this Agreement and ICANN policies. You acknowledge that Samra Host is not granting you access to its registrar connections or registry access. You agree to provide accurate data for each registrant and maintain communication with your customers regarding changes in registration information. Upon receiving updated information, you will promptly provide it to Samra Host. You will retain copies of all communications with your customers and provide them to Samra Host upon request.

You affirm and guarantee, to the best of your knowledge, that neither the registration of the domain nor its use, directly or indirectly, violates the legal rights of any third party. You agree to abide by all relevant laws, including those pertaining to privacy, data collection, consumer protection, fair lending, debt collection, organic farming, and disclosure of data and financial information. If you handle sensitive health and financial data, you must implement appropriate security measures as required by law. You confirm that you have the necessary authorization, charter, license, and/or credentials for participation in the sector associated with the associated registry TLD string. Any significant changes to the validity of your authorization, charter, license, and/or credentials must be promptly reported. You will indemnify and hold harmless the registrar and registry operator, along with their directors, officers, employees, and agents, from any and all claims, damages, liabilities, costs, and expenses arising from or related to the domain name registration. This indemnity obligation remains valid even after the expiration or termination of this Agreement or the domain name registration.

You acknowledge and accept that Samra Host and the registry retain the right to deny, cancel, or transfer any registration or transaction, or place any domain name(s) on registry lock, hold, or similar status, as deemed necessary in their sole discretion: (i) to comply with specifications established by any authoritative industry group regarding the Internet (e.g., RFCs), (ii) to rectify errors made by the registry or any registrar in connection with a domain name registration, (iii) for non-payment of fees to the registry, (iv) to safeguard the integrity and stability of the registry, (v) to comply with court orders, laws, government rules, law enforcement requests, or dispute resolution processes, (vi) to adhere to applicable ICANN rules or regulations, including the registry agreement, (vii) to prevent any liability, civil or criminal, on the part of the registry operator, its affiliates, subsidiaries, officers, directors, or employees, (viii) in accordance with the terms of this Agreement, (ix) following the occurrence of any prohibited activities described in Section 8 below, or (x) during the resolution of a dispute. Failure to fully comply with the terms and conditions of this Agreement and any Samra Host rule or policy may be deemed a material breach, and Samra Host may notify you of such breach either in writing or electronically (e.g., via email). If you fail to provide material evidence within ten (10) business days proving your compliance with your obligations to Samra Host, Samra Host may terminate its relationship with you and take appropriate remedial action as permitted by law, including but not limited to cancelling the registration of any of your domain names and discontinuing any services provided to you. No refunds will be issued if your Services are cancelled or terminated due to breach of contract. Samra Host's failure to act on or notify you of any event that may constitute a breach does not absolve you from the fact that a breach has occurred.

You acknowledge and agree that you are prohibited from engaging in activities such as distributing malware, operating botnets abusively, engaging in phishing, piracy, trademark or copyright infringement, fraudulent or deceptive practices, counterfeiting, or any other activity contrary to applicable law. You understand that the consequences for such activities may include suspension of the domain name. If you are hosting your domain name system ("DNS") on Samra Host's servers or using our systems to forward a domain name, URL, or otherwise to a system or site hosted elsewhere, or if you have your domain name registered with Samra Host, you are responsible for ensuring there is no excessive overloading on Samra Host's servers. You may not use Samra Host's servers and your domain name for activities such as mail bombs, Internet packet flooding, packet corruption, or other abusive attacks. Server hacking or other security breaches are prohibited. You agree that Samra Host may deactivate your domain name from its DNS if it is the recipient of activities from your site that threaten the stability of its network. Samra Host reserves the right, at its sole discretion and without liability to you, to refuse to accept the registration of any domain name. Samra Host may also, at its sole discretion and without liability to you, delete the registration of any domain name within the first thirty (30) days after registration. After thirty (30) days, Samra Host may cancel the registration of a domain name if it is being used, as determined by Samra Host in its sole discretion, in association with spam or morally objectionable activities.

If Samra Host refuses or deletes a registration within the first thirty (30) days after registration, you will receive a refund of any fees paid to Samra Host for the registration. However, if Samra Host deletes the registration of a domain name being used in association with spam or morally objectionable activities, no refund will be issued.

DNS Management. Total DNS is a comprehensive Domain Name System (“DNS”) tool that enables you to oversee your DNS and ensure the availability and reliable performance of your website and web-based applications. The service is provided on an “as is”, “as available”, and “with all faults” basis, and we bear no liability or responsibility in connection with it.

Furthermore, you expressly acknowledge and agree that we shall not be liable or responsible for:

1. Service disruptions caused by periodic maintenance, repairs, or replacements of the Global Nameserver Infrastructure (defined below) that we may conduct periodically;
2. Service disruptions caused by your custom scripting, coding, programming, or configurations;
3. Service disruptions caused by your installation of third-party applications;
4. Service disruptions that do not prevent visitors from accessing your website, but only impact your ability to make changes to your website, such as changes via mechanisms like file transfer protocol (“FTP”) and email; or
5. Service disruptions beyond our reasonable control or that are not reasonably foreseeable by us, including, but not limited to, power outages, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion, or other failures.

Subject to the Force Majeure provisions below, we offer a service uptime guarantee (“Service Uptime Guarantee”) for paid services with 99.9% availability (defined below). You are entitled to service credits for any Outage (defined below) covered by the Service Uptime Guarantee. These service credits will be applied as extensions to the terms of the affected Service. The Service Uptime Guarantee will take effect fourteen (14) days after your purchase of the Service covered by it, allowing both parties time to configure and test the Service properly.

Definitions. For the purposes of the Service Uptime Guarantee, the following definitions apply:

1. “Global Nameserver Infrastructure”: The collection of systems (servers, hardware, and associated software) responsible for delivering the Services. The Global Nameserver Infrastructure excludes web-based user interfaces, zone transfer mechanisms, update systems, or other customer-accessible data access or manipulation methods.
2. “99.9% availability”: A guarantee that the Global Nameserver Infrastructure will respond to DNS queries 99.9% of the time.
3. “Outage”: A period during which the Global Nameserver Infrastructure did not maintain 99.9% availability.

Exclusions. For the purposes of the Service Uptime Guarantee, downtime due to the following events will not be considered an Outage:

1. Service disruptions caused by Regularly Scheduled Maintenance, defined as any maintenance on the Global Nameserver Infrastructure of which the customer is notified twenty-four (24) hours in advance. Email notice of Regularly Scheduled Maintenance will be sent to the customer’s designated email address;
2. Service disruptions caused by your custom scripting, coding, programming, or configurations;
3. Service disruptions caused by your installation of third-party applications;
4. Service disruptions that do not prevent visitors from accessing your website, but only impact your ability to make changes to your website, such as changes via mechanisms like file transfer protocol (“FTP”) and email; or
5. Service disruptions beyond our reasonable control or that are not reasonably foreseeable by us, including, but not limited to, power outages, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion, or other failures.

We, in our sole and absolute discretion, will determine whether an event constitutes an Outage.

Remedies. If you become aware of an Outage, you must open a ticket with our technical support services within five (5) calendar days of the Outage. If we confirm that an Outage occurred, you will receive a service credit equivalent to two (2) months for any affected Services. This service credit will be applied as an extension to the term of the affected Services. A customer’s Account will not be credited more than once per month under the Service Uptime Guarantee. To qualify for a service credit, you must have a current and valid subscription to the affected Services and must have an Account in good standing with us. Service credits will not apply to any charges or Services other than those for which the Service Uptime Guarantee was not met. Customers with subscriptions for multiple Services will not receive credits for unaffected Services. The remedies outlined herein are the sole and exclusive remedies if we fail to meet the Service Uptime Guarantee. If either party is unable to fulfill its material obligations under this Agreement due to Force Majeure, those obligations will be suspended for the duration of the Force Majeure, provided that the cause of the Force Majeure is remedied as soon as possible. “Force Majeure” refers to events beyond a party’s reasonable control, including, but not limited to, acts of God, fire, flood, war, terrorism, governmental regulations, policies or actions enacted or taken after the execution of this Agreement, or any labor, telecommunications, or other utility shortage, outage, or curtailment. We prohibit running a public recursive DNS service on any server. All recursive DNS servers must be secured to allow only internal network access or a limited set of IP addresses. We actively scan for the presence of public recursive DNS services and reserve the right to remove any servers from the network that violate this restriction.

Domain Name Dispute Policy. If you've reserved or registered a .BIZ domain name through us, along with our Dispute Resolution Policy, you acknowledge and agree to abide by the terms and conditions of the Restrictions Dispute Resolution Policy specific to the .biz TLD. The RDRP outlines the terms for addressing allegations that a domain name is not primarily used for business or commercial purposes, handled case-by-case by an independent ICANN-accredited dispute provider. Registry Operator will not oversee, monitor, or confirm that any particular domain name is primarily used for business or commercial purposes or that it complies with the SUDRP or UDRP processes.

One Year Registration. If you're registering a .BIZ domain name and opt for special pricing for one-year registrations, we'll automatically renew your domain name for an additional one-year term at the end of the first year by charging the Payment Method on file, unless you inform us otherwise. You'll be notified and given the choice to accept or decline the one-year renewal before your domain name expiration date. If you choose not to renew your one-year .BIZ domain name for a second year, it will revert back to us automatically, granting us full registration rights to the domain name. You agree that deleting or transferring your .BIZ domain name during the first year will result in automatic charging of second-year renewal fees.

One Year Registration. If you're registering a .INFO domain name and take advantage of special pricing for one-year registrations, we'll automatically renew your domain name for an additional one-year period at the end of the first year by charging the Payment Method on file, unless you notify us otherwise. You'll receive notification and the opportunity to accept or decline the one-year renewal before your domain name expiration date. If you opt not to renew your one-year .INFO domain name for a second year, it will automatically revert back to us, granting us full registration rights to the domain name. You agree that deleting or transferring your .INFO domain name during the first year will result in automatic charging of second-year renewal fees.

Defensive Registration. A Defensive Registration aims to protect trademarks and service marks, allowing prevention of third-party registration of variations or exact matches of trademarks. If the desired name is subject to Defensive Registration, you have three (3) options: (i) register a variation, (ii) challenge the Defensive Registration under the Eligibility Requirements Dispute Resolution Policy, or (iii) request Consent from the Defensive Registrant. To request Consent, contact the Defensive Registrant listed in the GNR Whois database. If Consent is granted, it must be confirmed in writing. If not, consider challenging under the ERDRP. Acceptable Use Policy. You are bound by the .NAME Acceptable Use Policy, prohibiting Spamming via .NAME Email, limiting you to a maximum of five hundred (500) messages per transmission.

You affirm eligibility for each ccTLD applied for and agree to abide by registry rules, policies, and agreements specific to each ccTLD. This includes indemnifying the ccTLD provider, limiting their liability, and resolving disputes under the laws of the respective country.

.CN is a restricted TLD requiring domain name check and real name verification as mandated by the People’s Republic of China. Additional terms for .CN registrations:

Verification, Registration, and Activation. If a domain name isn't permitted by the Chinese government, as determined by us or the Registry Operator, the application will be unsuccessful, resulting in deletion and eligibility for a refund. If permitted, registration may proceed, but activation (Internet resolution) requires submitting valid documents for real name verification. Acceptable forms include resident ID, business license, or passport. Refunds. Refunds for .CN Registrations are permitted if (i) registration isn't allowed by the Chinese government, or (ii) cancellation is notified within five (5) days post-registration. No refunds are allowed after five (5) days, including if real name verification fails or the government deems the registration improper.

For ccTLDs not covered herein, a separate registration agreement applies. Your use of our services may be suspended or canceled due to unresolved breaches or policy requirements by ICANN. Your registration may be suspended, canceled, or transferred as per ICANN policies (a) to correct registration mistakes or (b) resolve disputes. Prohibited activities include Spam, high-volume inquiries, and actions violating EU or foreign laws. Service interruptions due to maintenance or beyond our control are excluded from uptime guarantees. Definitions: “Global Nameserver Infrastructure” refers to systems delivering services, excluding user interfaces; “99.9% availability” ensures responsiveness to DNS queries; “Outage” is a period of non-availability. Service interruptions due to “Regularly Scheduled Maintenance” are exempt.